Climate emergency: TIM and the TIM Institute mobilize to support Rio Grande do Sul

Climate emergency: TIM and the TIM Institute mobilize to support Rio Grande do Sul

TIM is implementing a series of actions to support the population, its customers and employees following the severe storms that affected 476 of Rio Grande do Sul’s 497 municipalities and 2.3 million people across the state.

More than a month after one of the biggest environmental disasters in Brazilian history, recovery is still underway, with ongoing efforts to restore essential services. TIM and the TIM Institute are working on three main fronts: connectivity, support for the population and support for employees.

Reinforced connectivity

Telecommunications systems in the state were also heavily affected by the floods, both mobile and fixed. To ensure that the population remains connected during this critical period, TIM has increased its technical team in the state, ensuring the supply of generators and the rapid restoration of connectivity. The company has opened roaming, allowing customers to use other operators’ networks when their own is unavailable, and has offered an additional 10GB to all its customers, facilitating communication and access to vital information. From the first days of the floods, TIM focused on the safety of its teams and the continuity of services, essential for rescue and recovery operations.

Support for the population

In order to provide concrete support to those who need it most at this time, the TIM Institute, in partnership with the Gerando Falcões organization and the Instituto Ascendendo Mentes regional hub, launched a campaign to donate essential materials and products to meet the most urgent needs of the population of Rio Grande do Sul. In addition, more than 200 wheelchairs and support equipment for people with disabilities were donated in collaboration with the NGO One by One.

Support for employees

Aware of the challenges faced by its employees in Rio Grande do Sul, TIM has implemented comprehensive support measures. All employees in the state work from home, receive financial advances, double meal vouchers and help with medication. TIM and the TIM Institute have also teamed up to raise funds that will go to employees directly affected by the emergency.

With these initiatives, TIM and the TIM Institute reaffirm their commitment to solidarity through concrete actions in emergency situations.